Reference

Terms Conditions That Govern Your sunstar Account

These terms set out the relationship between you and sunstar whenever you access the platform, fund your wallet or place activity through our services. They apply from the moment you open an account and remain in effect for as long as your account exists.

bKash & Nagad DepositsAccount ObligationsWithdrawal ConditionsEligible RegionsDispute Resolution

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Where to Reach Us About These Terms

Have a question about a specific clause, or need clarification on how a rule applies to your situation? We keep multiple channels open so you can reach us in the way that suits your schedule. Whether it is a wallet query related to bKash or Nagad, or a broader account concern, our support staff handle terms-related enquiries as a priority.

Team online

Live Chat

Open a chat session directly from your account dashboard on mobile or desktop. Our team handles terms and policy queries alongside general account support, so you can ask about withdrawal conditions, account restrictions or eligibility in real time.

Email Support

Send your query by email if you prefer a written record. Include your account username and a clear description of the clause or situation in question. We respond to terms-related emails within a standard working cycle, and you will receive a reference number for tracking.

Help Centre

The in-app help section contains categorised answers covering account obligations, deposit conditions via Rocket or Nagad, and how promotional terms layer on top of these general conditions. Search by keyword to find the relevant article quickly.

How These Terms Apply to You

sunstar Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create a sunstar account, you confirm that you meet the eligibility requirements of your jurisdiction and that you accept these conditions in full. We reserve the right to update these terms at any point, and continued use of your account after a revision constitutes

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acceptance. Your account is personal — it cannot be shared, sold or transferred to another person. If we detect multiple accounts linked to a single individual, we may suspend or close them without prior notice. Deposits made via bKash, Nagad or Rocket are subject to the
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processing rules of each mobile wallet provider as well as our own internal verification steps. We may request identity documents before processing a withdrawal, particularly where transaction patterns trigger our compliance procedures. Promotional offers carry their own conditions which supplement these terms; always check the specific
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rules attached to any offer before opting in. All funds held in your account wallet remain your property subject to these terms, but we may freeze balances where we reasonably suspect misuse, fraud or breach of any clause. Disputes between you and sunstar will be handled
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through our support channels in the first instance. If resolution is not reached, further steps depend on applicable local law and eligible regions. We do not warrant uninterrupted access — maintenance windows and connectivity factors may affect availability. These terms are governed by the laws applicable
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to you based on your location.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

How We Protect Your Data and Account Under These Terms

Every clause here exists to keep your account secure and your funds handled properly. We apply verification, encryption and access controls at multiple points — from the moment you enter your credentials through to the processing of each withdrawal request via bKash, Nagad or Rocket.

Identity Verification

Before your first withdrawal, we may request a photo ID and proof of address. This step confirms the account belongs to you, reduces fraud risk, and ensures funds reach the correct bKash, Nagad or Rocket wallet linked to your verified identity.

Data Retention

We store your personal data only as long as your account remains active or as required by applicable regulation. Once you close your account and any mandatory retention period expires, we remove identifiable records from our active systems.

Cookie Usage

Our platform uses cookies to maintain your session, remember device preferences and track performance metrics. You can adjust cookie settings in your browser at any time, though disabling session cookies may prevent you from staying logged in.

Encryption Standards

All data transmitted between your device and our servers travels through encrypted channels. Payment details for bKash, Nagad and Rocket transactions are never stored in plain text, and access to stored credentials is restricted to authorised processes only.

Account Security

You are responsible for keeping your login credentials private. If you suspect unauthorised access, contact support immediately. We may lock the account while investigating, and we will not be liable for losses caused by credentials shared voluntarily.

Requesting Changes

You can request corrections to your personal data or ask for a copy of what we hold by contacting support via live chat or email. We process these requests within a reasonable timeframe and may ask you to verify your identity before releasing any records.

Common Questions About Our Terms & Conditions

Below are answers to the questions our support team receives most often regarding these terms. If your situation is not covered here, reach out through any of the channels listed above and reference the specific clause number or topic.

Eligibility depends on your local law and the regulations of your jurisdiction. By opening an account, you confirm that accessing our services is permitted where you reside. We may request documentation to verify your eligibility at any stage.

No. Each individual may maintain only one active account. If duplicate accounts are identified, we reserve the right to close the additional accounts and consolidate or forfeit balances in accordance with these terms.

Deposits via these mobile wallets are subject to the processing rules of the wallet provider and our internal checks. Funds typically reflect in your account wallet once the provider confirms the transaction, but delays may occur during high traffic periods.

Depending on the severity, we may issue a warning, suspend your account temporarily, or close it permanently. Outstanding balances may be frozen pending investigation. We notify you of the breach and the action taken via your registered email.

Promotional offers carry their own supplementary conditions which sit on top of these general terms. Where a promotional clause conflicts with a general term, the promotional clause applies to that specific offer only. Always read offer-specific rules before opting in.

We may revise these terms at any time. When changes are material, we notify you through your account dashboard or registered email. Continuing to use your account after a revision means you accept the updated conditions.

Submit a withdrawal request from your account wallet, selecting your preferred method — bKash, Nagad, Rocket or bank transfer. We may require identity verification before processing. Withdrawal timelines depend on the payment channel and any pending compliance checks.

We collect the information you provide at registration plus transaction and activity data generated through use. Retention periods depend on account status and applicable legal requirements. You can request a summary or correction via our support channels.

Contact support to request closure. Any remaining balance will be returned to your verified payment method after standard checks. Once closed, you lose access to account history unless you request a data export beforehand.

Raise a dispute through live chat or email, quoting the relevant transaction or clause. Our team investigates and provides a resolution within a reasonable period. If you are not satisfied, further recourse depends on applicable local law and eligible regions.

Terms Conditions That Govern Your sunstar Account

Where to Reach Us About These Terms

Live Chat

Email Support

Help Centre

How We Protect Your Data and Account Under These Terms

Identity Verification

Data Retention

Cookie Usage

Encryption Standards

Account Security

Requesting Changes

Common Questions About Our Terms & Conditions

01 Who is eligible to hold a sunstar account under these terms?

02 Can I hold more than one account?

03 How do deposit terms apply to bKash, Nagad and Rocket?

04 What happens if I breach a term?

05 How are promotional terms related to these general conditions?

06 When can sunstar update these terms?

07 How do I request a withdrawal and what terms apply?

08 What data do you collect and how long is it kept?

09 How do I close my account and what happens to my balance?

10 How are disputes resolved under these terms?

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